Follow the tips below to get the problem settled.
Solution from vvdishop.com engineer:
1). Update VVDI MB software and firmware to latest version before collecting points
2). If still fails to collect points, take a screenshot of your VVDI MB software and firmware version, then go to VVDI MB Option tab- Open Log. Send the log files by time to us.
Xhorse engineer will check log files and fix the problem.
If your vvdi mb says “This BE key has bonus points” which means the points can be collected.