(Solved) VVDI MB 800 bonus points cannot exchange tokens

One user’s VVDI MB has 800 bonus points and want to exchange the tokens, but the screen always warns “This device cannot exchange tokens, please contact your dealer to update device combined status”.


But this user was confused that he has no Condor cutting machine but after logging the APP, he always get “Combined Device”.  How to uncombined the device?




Contact the dealer who has ” Combined Device” option and ” uncombined Device” option, they will choose” uncombined Device” option for you.  http://www.vvdishop.com is such a authorized dealer. sales@VVDIShop.com is always available