(Solved) VVDI MB TOOL “already combined by other customer” Error

Problem: cannot access to my account vvdi mb tool.

when I log in my account vvdi mb tool , it  is my vvdi2 account that appears.
and I have this message “already combined by other customer“, look at the picture.

Finally, solved!

I had contacted vvdishop.com. I had 2 accounts number phone one under 07xxxxxxxx and another under 7xxxxxxxx
then warning when you register your number phone with and without 0

The only solution is to unbind the interface under another phone number.